Leading digital anthropologist and futurist Brian Solis has studied CX for two decades. He believes the pandemic forever changed the trajectory for CX innovation. In this special session, Brian will share the flipside of customer experience by focusing on the customer''s experience. In his talk, he will reveal how their behaviors, mindsets, values, and expectations for engagement changed in the last year and how they continue to change. More importantly, he''ll share how to organize around the customer, technology trends, and also the role you play in transformation.
About Brian Solis
Brian Solis is a world-renowned digital anthropologist and futurist who serves as Global Innovation Evangelist at Salesforce. Brian is also an 8x best-selling author and international keynote speaker. Forbes has called him “one of the more creative and brilliant business minds of our time,” ZDNet said that Brian is “one of the 21st century business world’s leading thinkers” and Read/Write just named him a "Top Futurist Speaker.”
Over the past 20 years, Brian has dedicated his work to understanding the impact of Digital Darwinism on businesses, markets and society.
His research explores innovation, digital transformation, experience design, the cognitive enterprise, and technology''''s effects on human behavior. He has a unique gift of humanizing these trends to make change and innovation purposeful and inspiring to help leaders reimagine the future.
His insights on the state and future of digital trends have made him a go to resource among media and market experts. He has published over 60 research papers and also actively shares his work in industry-leading publications including Forbes, ZDNet, CIO, eWeek, Fast Company, Adweek, and Singularity University.
As a keynote speaker, Brian has traveled the world to help audiences embrace change, learn what’s coming next and why, and to take a leading role in shaping the future they want to see.